Return Policy
Return & Refund Policy
All Sales Are Final
Due to the nature of our products, we do not accept returns or offer refunds on any purchases. Our inventory consists of skincare products and drinkware items, which cannot be resold once they leave our facility for health, safety, and hygiene reasons.
Why We Don't Accept Returns
Skincare Products: For your safety and ours, we cannot accept returns on skincare items. Once these products leave our facility, we cannot guarantee their integrity or ensure they haven't been tampered with or contaminated.
Drinkware: Our drinkware items are carefully packaged and inspected before shipping. Due to hygiene standards, we cannot accept returns on these products once they've been delivered.
Quality Assurance
We take great care in crafting and packaging each item to ensure it arrives in perfect condition. Every product is inspected before shipping to meet our high-quality standards.
Damaged or Defective Items
While we don't accept returns, we stand behind the quality of our products. If your item arrives damaged during shipping or has a manufacturing defect, please contact us within 48 hours of delivery with photos of the damage. We will work with you to resolve the issue, which may include a replacement or store credit on a case-by-case basis.
To report a damaged or defective item:
- Email us at laylanicrafts@gmail.com within 48 hours of delivery
- Include your order number
- Provide clear photos showing the damage or defect
- Describe the issue in detail
Questions Before You Buy?
We want you to feel confident in your purchase! If you have any questions about our products, ingredients, sizing, or care instructions, please reach out to us before placing your order. We're happy to help!
Contact Us
If you have any questions about this policy, please contact us at laylanicrafts@gmail.com, or submit your comment below.